Loyalty Program FAQ
Love us so we can love you back! For every 1000 points you collect, you will be able to redeem it for $10 off any purchase in our store!
Here’s how you can earn points :
MAKE AN ORDER
Get 10 points for every $1 spent in our store www.sosusan.com
REFER A FRIEND
Send an invite to any friend (they will receive 20% off their first purchase with us), and get 50 points for each completed purchase
SHARING ON FACEBOOK
Get 5 points simply by sharing any page on Sosusan.com on your Facebook Timeline
FOLLOWING ON INSTAGRAM
Get 5 points simply by following our Instagram @sosusancosmetics
SHARING ON TWITTER
Get 5 points simply by sharing our page (www.sosusan.com) on Twitter
LEAVE A REVIEW
Get 50 points for leaving a post-purchase review on our site (www.sosusan.com) via the Mail After Purchase email you receive
Frequently Asked Questions (FAQ)
- Do the Loyalty Points have any cash value?
Loyalty Points have no cash value and may not be exchanged for monetary value. They can only be redeemed in our store, and cannot be resold, exchanged, refunded or transferred.
- How do I check my Loyalty Points balance?
You can check your Loyalty Points Balance in your Account Dashboard. Simply log in here with your email and password.
- How do I collect Loyalty Points?
Click on the bottom tab that says “Share & Earn!”. Log into your account and click on “Earn More Points”. You may then choose any of the multiple options there to earn points.
- How do I redeem my Loyalty Points?
Click on the bottom tab that says “Share & Earn!”. Log into your account and click on “Spend Your Points”. Under the “Rewards” tab, you may then click on the reward item listed to spend your points. That reward item will then appear in your shopping cart once you have added your first product in our store.
- Can I get a refund or exchange for the product I bought using my Loyalty Points?
Please note that we are unable to offer refunds, exchanges or returns on products bought using your Loyalty Points.
- Is there an expiry date for your Loyalty Points?
No, there isn’t an expiry date and all Loyalty Points will continue to accumulate unless you refund or return a product.
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